Senior Associate, Card CX Strategic Initiatives and Solutions
On-site · New York City, New York, United States
Job Summary
Senior Associate on the Card CX Strategic Initiatives and Solutions team supports execution of customer experience (CX) strategies for the Card & Connected Commerce businesses. Collaborates on cross-functional projects addressing customer pain points, improves journey performance, and delivers innovative solutions aligned with the CX vision. Applies a product owner mindset to translate customer insights into actionable solutions, uses analytics tools (including AI-driven tools and journey analytics) to gather and synthesize insights, monitors and reports on CX initiatives to refine strategies, and communicates findings to stakeholders. Requires knowledge of the card business/financial services, ability to work in ambiguous environments, and strong communication and stakeholder engagement skills.
Required Qualifications
- Bachelor’s degree required
- Minimum 5 years of experience in customer experience, strategy, analytics, or related fields within financial services, card business, or data-driven industries.
- Experience supporting cross-functional projects and working in collaborative environments.
- Proficiency in analytics, including experience with AI-driven tools, sentiment analysis, or journey analytics.
- Strong problem-solving and organizational skills.
- Excellent communication and stakeholder engagement abilities.
- Ability to learn quickly and adapt to changing priorities.
- Experience with journey mapping, customer intelligence, or solution delivery is a plus.
- Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.
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