Senior Associate, Business Operations Manager
On-siteWilmington, Delaware, United States
Job Summary
Lead cross-functional initiatives to ensure on-time delivery by maintaining project plans, documentation, and dependencies. Design executive reporting and dashboards that translate complex credit and financial data into actionable insights for senior leaders. Define, track, and analyze Objectives and Key Results (OKRs) and key business metrics to monitor performance trends across pricing, underwriting, and portfolio management teams. Synthesize portfolio dynamics and performance drivers into strategic recommendations while coordinating deliverables and driving alignment in a matrixed environment. Requires advanced Excel and PowerPoint skills, strong analytical capabilities, and proven ability to manage multiple priorities independently. Applicants must be authorized to work in the US; no sponsorship available.
Required Qualifications
- Demonstrated ability to drive strategic planning and execution, aligning work to goals and priorities
- Advanced Excel and PowerPoint skills
- Strong analytical skills, including the ability to translate data into insights and recommendations
- Proven ability to manage multiple priorities independently with strong organization and time management
- Strong attention to detail and experience delivering high-quality work on special projects
- Strong written and verbal communication skills, including the ability to communicate clearly with senior leadership
- Demonstrated commitment to process improvement and operational rigor that improves reporting accuracy and consistency
- Strong relationship management skills and ability to collaborate across cross-functional teams
- Applicants must be authorized to work for any employer in the US
Desired Qualifications
- Experience supporting senior leaders through executive-ready communications (business reviews, scorecards, readouts, governance materials)
- Experience in credit strategy, risk, underwriting, lending, pricing, portfolio management, or adjacent analytics/strategy functions
- Experience building management reporting and dashboards and defining metrics (including OKRs and KPIs) from ambiguous problem statements
- Project or program management experience across multiple concurrent workstreams with cross-team dependencies
- Comfort influencing without authority and driving alignment across stakeholders with differing priorities
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