Senior Associate, Business Operations (Hazard Loss Claims)
Hybrid · Charlotte, North Carolina, United States
Job Summary
Open and manage hazard loss claim files, documenting key events and follow-ups in the servicing system. Collect, review, and verify claim documentation from borrowers, carriers/adjusters, and contractors for accuracy and completeness. Coordinate with clients, carriers, contractors, and internal teams to resolve documentation gaps and advance claims. Review loan documents and servicing guidelines to ensure compliance with claim controls and identify risks. Validate and process insurance disbursements according to approved estimates, repair progress, and Reserve requirements. Track and reconcile insurance proceeds in Reserve, ensuring proper application of funds. Confirm active hazard insurance coverage and obtain updated Proof of Loss or loss payee evidence as needed. Order and coordinate inspections per loan agreements, verifying repairs and reserve sufficiency. Upload and index claim documents for audit readiness. Support quality control, claim tracking, reporting, continuous improvement, and project tasks as assigned.
Required Qualifications
- Bachelor's degree (preferred specialization in Insurance & Risk Management, Finance, or Real Estate)
- 3+ years of relevant experience in the insurance industry or commercial real estate sector
- Proficient understanding of various insurance documents, including certificates of insurance
- Strong verbal and written communication skills
- Demonstrated capacity to achieve results in a dynamic setting
- Organizational and administrative skills with attention to detail
- Ability to handle sensitive information and maintain privacy
- Ability to work independently and within a team
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