Senior Associate, Agent Learning and Development
$100,000–$143,000 year
HybridWhite Plains, New York, United States
Job Summary
Design end-to-end learning experiences aligned to business outcomes using human-centered design and AI tools to accelerate development. Create innovative assets including AI-assisted eLearning modules, scenario-based simulations, interactive videos, and performance support tools. Facilitate blended learning journeys integrating self-paced digital content, virtual instructor-led sessions, and in-person workshops. Partner with subject matter experts to translate complex needs into engaging strategies, then conduct quality assurance and usability testing prior to launch. Rapidly prototype and iterate solutions using AI-supported workflows while managing multiple priorities in a fast-paced environment.
Required Qualifications
- 5+ years of experience in learning experience design, instructional design, or related field
- Proven ability to design across multiple modalities and formats (digital, live, experiential)
- Demonstrated experience using AI tools to create or enhance learning assets (e.g., content generation, video creation, simulations, personalization)
- Strong portfolio showcasing innovative, engaging learning experiences (not just slide-based training)
- Ability to translate complex concepts into clear, compelling, and actionable learning experiences
- Proficiency with learning technologies such as Articulate Storyline, Rise, Scribe, HeyGen, Premier, and other modern authoring tools and technologies
- Advanced skills in PowerPoint and content design tools
- Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
- Experience working independently and collaboratively with cross-functional teams
- Experience designing AI-driven or adaptive learning experiences
- Ability to think beyond courses and design holistic learning ecosystems
- Strong storytelling and narrative design skills
- Curiosity and willingness to experiment with emerging technologies and learning trends
Desired Qualifications
- Experience designing for sales, leadership development, or performance-based roles (insurance/financial services experience preferred)
- Familiarity with multimedia and video tools
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