Senior Applications Engineer
HybridNew Taipei City, Taipei, Taiwan
Job Summary
Develop customer solutions using OptimalPlus applications and AI or Python-based tools to deliver measurable return on investment (ROI). Analyze real production data to identify opportunities to improve yield, quality, reliability, throughput, and operational efficiency, and clearly communicate findings to customers. Serve as the primary technical contact for assigned accounts, managing issue resolution, escalation, and account growth initiatives through weekly status updates and regular meetings. Prepare ROI summary reports and business impact updates while collaborating with Product Management, Business Development, and Account Management teams. Provide on-site customer support and act as a customer advocate by sharing insights and feedback with R&D teams. Support account growth and performance measured through Quarterly Business Reviews, including customer satisfaction, responsiveness, and contract renewals.
Required Qualifications
- Experience applying technical or data‐driven solutions in a manufacturing, engineering, or software environment
- Working knowledge of manufacturing performance metrics such as yield, quality, reliability, genealogy, or throughput
- Ability to analyze production data and translate findings into customer‐ready insights and recommendations
- Experience working directly with customers in a technical, support, or consulting capacity
- Strong communication skills, with the ability to explain technical concepts clearly to varied audiences
- Willingness to provide on‐site customer support and engage in regular customer meetings as needed
Desired Qualifications
- Experience with OptimalPlus software or similar manufacturing analytics platforms
- Hands‐on experience with AI, data analytics, or Python‐based tools
- Background in high‐volume manufacturing environments such as semiconductor, electronics, or related industries
- Experience supporting account growth through value demonstration, ROI reporting, or solution expansion
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