Senior Application Support Engineer
Hybrid · Kraków, Lesser Poland, Poland
Job Summary
Lead the evolution of application support in a travel-technology environment by owning end-to-end incident resolution for complex customer-facing systems, mentoring junior engineers, and driving AI-driven diagnostics and process automation. Collaborate with engineering, product, and third-party vendors to resolve issues, create and maintain technical documentation, and promote operational quality and standards for the support organization. The role emphasizes a remote-first model with periodic in-person gatherings at the Kraków office, strong communication across teams, and a focus on reliability and continuous improvement in web/API-based platforms.
Required Qualifications
- 5+ years technical support or account management experience
- experience with web or API services
- diagnostic tools such as grafana/datadog
- database queries and log aggregation tools
- mentoring and coaching junior engineers
- proficiency with AI-powered support tools and workflows
- strong communication and stakeholder management
- leadership in incident resolution and external partner management
- ability to work in a remote-first environment with occasional in-person gatherings
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