Senior Application Support Engineer
On-siteLondon, England, United Kingdom
Job Summary
Provide 1st–3rd line support across business-critical applications, investigating and resolving incidents end-to-end while monitoring performance and proactively addressing issues. Monitor End of Day and End of Month processes to ensure completion within agreed SLAs, performing root cause analysis to drive permanent resolutions. Support releases, patches, and system changes by collaborating with development, infrastructure, and business teams, while maintaining documentation and participating in on-call/out-of-hours support. Act as technical lead on projects, providing SQL expertise for data analysis and troubleshooting across Azure, Windows Server, and on-premise infrastructure.
Required Qualifications
- Strong generalist application support background across multiple platforms and systems
- Strong SQL skills, with the ability to write queries, analyse data, and troubleshoot issues
- Solid database knowledge, including schemas, data models, and relationships between systems
- Good understanding of APIs, integrations, and system interfaces
- Basic networking knowledge (DNS, TCP/IP, connectivity, firewall concepts)
- Experience working with on-premise infrastructure and hardware
- Strong understanding of Azure, including cloud services, deployments, and monitoring
- Strong server-side knowledge, including Windows Server (and ideally Linux)
- Familiarity with monitoring, logging, and alerting tools
- Understanding of ITIL processes (incident, problem, and change management)
- Participation in on-call/out-of-hours support where required
Desired Qualifications
- Scripting/automation experience (PowerShell, Python, etc.) is desirable
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.