Senior Application Support and Cloud Ops Engineer
HybridCairo, Cairo, Egypt
Cairo, Cairo, EgyptHybridFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Provide 2nd level application and infrastructure support to Orange Business Services internal employees, ensuring application availability meets SLA targets on a 24x7 on-call basis. Handle, diagnose, and route incoming trouble tickets in real-time while executing change orders on Windows servers. Coordinate with development teams for updates and patches, manage known issues, and communicate planned or unplanned outages to end users. Participate in UAT testing, contribute to automation initiatives, and maintain documentation for configurations and troubleshooting procedures.
Required Qualifications
- B.Sc. in computer science or equivalent
- Fluent in English
- Minimum 3 years of experience within IT
- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, SQL Server, Postgres)
- Web Services (SOAP, REST)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Big Data platforms, pervious work on Hadoop or mongo DB
- Microsoft Azure Fundamentals
- Microsoft Azure Administrator
- VMware Cloud Fundamentals
- Continuous delivery tools (Kubernetes, Ansible)
- Good experience in working in agile and DevOps
- Good understanding of network protocols (CCNA is a plus)
- ITIL foundation knowledge (certificate is a plus)
- Troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
Desired Qualifications
- Fluent in French is a plus
- Security protocols (ethical hacking is a plus)
- CCNA is a plus
- ITIL foundation knowledge (certificate is a plus)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.