Senior Application Support and Cloud Ops Engineer
HybridCairo, Cairo, Egypt
Job Summary
Provide 2nd-level application and infrastructure support to Orange Business Services internal employees, ensuring application availability meets SLA targets. Handle, diagnose, and route real-time trouble tickets while executing change orders on Windows servers. Participate in on-call rotation for critical incidents outside regular hours, communicate outages to end users, and collaborate with development teams for updates and patches. Maintain documentation, contribute to automation initiatives, and engage in UAT testing for new features. Ensure minimal disruption during deployments while supporting cloud-based applications in a DevOps environment.
Required Qualifications
- B.Sc. in computer science or equivalent
- Fluent in English
- Minimum 3 years of experience within IT
- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, SQL Server, Postgres)
- Web Services (SOAP, REST)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Big Data platforms, pervious work on Hadoop or mongo DB
- Microsoft Azure Fundamentals
- Microsoft Azure Administrator
- VMware Cloud Fundamentals
- Continuous delivery tools (Kubernetes, Ansible)
- Good experience in working in agile and DevOps
- Good understanding of network protocols (CCNA is a plus)
- ITIL foundation knowledge (certificate is a plus)
- Troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
- You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas
Desired Qualifications
- Fluent in French is a plus
- Security protocols (ethical hacking is a plus)
- CCNA is a plus
- ITIL foundation knowledge (certificate is a plus)
Additional Requirements
- None
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