Senior Application Engineer, Zuora Billing
RemoteIndia
Job Summary
Lead end-to-end architecture and complex product catalog design within Zuora Billing, including charge models, subscription lifecycle management, and scalable O2C/OTR solution design aligned to business and finance processes. Drive advanced Zuora configurations including custom workflows, mediation pipelines, advanced billing rules, and multi-entity/multi-currency global setups while managing integrations with Oracle ERP, tax engines, and payment gateways. Own post-go-live production support, incident management, root cause analysis, and operational stability for financial close and compliance processes. Lead full lifecycle implementations from requirements through hypercare, provide technical mentorship, and represent Zuora architecture in executive design forums. Manage KLO operations and stakeholder support for daily activities, reconciliations, and system conversions.
Required Qualifications
- Strong knowledge of Zuora subscriptions, billing, product and pricing management
- Must have knowledge on integrations around Zuora with Salesforce, Oracle ERP, Banks, Payment Gateways, and Avalara tax
- Expertise in Zuora platform, objects, Custom events and Zuora workflows
- Knowledge on developing and executing system conversion and implementations
- Good understanding of Customer aging, AR to GL reconciliation and month end processes
- Should have a good knowledge of change management, Agile methodologies
- B.Tech or an MBA graduate
- Must be able to conduct design workshops with the business
- Must be able to build a prototype of the system for demos before the start of the development phase
- Must be able to mentor a couple of junior consultants
- Must be able to work well under pressure to meet ongoing and overlapping deadlines within short time constraints
- Must be available for approximately 10% travel
- Must be based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Desired Qualifications
- Strong knowledge Zuora SaaS Billing, Usage and Subscriptions, product and pricing config, Cash application and Revenue processes integrated with multiple upstream usage systems and downstream systems
- Able to understand and manage Twilio's entire I2C landscape in partnership with the Global Accounting and billing teams to drive automations and innovation
- Zuora Billing Solution Lead
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