Senior Application Engineer I
HybridMiddletown Dauphin County, Pennsylvania, United States
Job Summary
Conduct complex, product-centric technical engagements with customers, leading Industrial Ethernet network architecture design, cybersecurity integration, and advanced troubleshooting. Serve as a subject matter expert providing strategic consultation on protocols, automation networking solutions, and OT cybersecurity positioning. Partner with Sales to identify and advance strategic opportunities while influencing customer specifications to drive product adoption. Act as the voice of the customer, translating application needs and market trends into actionable feedback for Product Management to shape roadmap decisions. Enable internal and external stakeholders through product-focused training and mentorship, and maintain accurate CRM reporting to support data-driven business development. Evaluate and validate product integrations within the Industrial Ethernet ecosystem, including network monitoring, IDS/IPS, next-generation firewalls, log collection, and SCADA systems. Provide Level 3 and Level 4 support for Industrial Ethernet products and network-related applications, ensuring high-quality resolution of complex technical issues. Represent the Industrial Ethernet portfolio at industry events, customer engagements, and global initiatives.
Required Qualifications
- Bachelor's degree in Engineering or related field
- 7+ years of experience in application engineering, industrial automation networking, or network engineering
- Advanced knowledge of Industrial Ethernet
- Expertise in network architecture, network audits, network, and security design
- A working knowledge of IEC/ISA 62443 standard
- Must be able to travel via airplane
- Must be able to receive a passport and be able to travel overseas
- Must have a valid driver's license and be able to operate an automobile for up to six hours at a time
- Must be able to lift a minimum of 50 lbs
- Must be able to travel overnight up to 30%
- Comply with company dress code guidelines
- Regular and on-time attendance
- If local to Harrisburg, PA the hybrid position requires at least three days in the office
Desired Qualifications
- The Electric Power Industry is a bonus
- An understanding of IEC 61850 and the concept of digital substations is a plus
- Certifications such as CCIE, CCNA, CCNP, GSEC, GICSP, GRID, CISSP, Network+, Security+, or ISA is desirable
- Strong communication and presentation skills
- Proven track record of problem solving by analyzing situation and providing recommended path forward
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