Senior Application Developer, ServiceNow (100%)
Hybrid · Noida, Uttar Pradesh, India
Job Summary
Senior ServiceNow developer owning end-to-end customization across ITSM and ITOM, focusing on upgrade-safe patterns, CMDB data quality, and integrations via REST/APIs. Design/build/maintain solutions, improve workflows and automations, advise on best practices for CMDB health and data model discipline, and ensure secure, reliable operation across Dev/Test/Prod. Collaborate with IT and HR stakeholders, push back when requests introduce technical debt, establish reusable components and standards, and contribute to roadmap and governance. Requires 5+ years of hands-on ServiceNow development, CSA/CAD certifications, strong JavaScript/Glide API skills, ITSM/ITOM experience, and excellent cross-team communication. Preference for Agile/SAFe exposure; on-site in Noida with hybrid remote option; relocation willingness appreciated.
Required Qualifications
- ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD)
- 5+ years of hands-on ServiceNow development experience in production environments
- Strong ServiceNow platform development skills (JavaScript/Glide APIs, business rules, client scripts, UI policies, Script Includes, scoped apps, catalog items, workflows)
- Solid ITSM implementation experience (incident/problem/change/request, knowledge, SLAs)
- Hands-on ITOM experience (Discovery; Service Mapping) and understanding of operational data dependencies
- Ability to push back constructively: guide stakeholders toward standard, maintainable solutions and explain tradeoffs (upgrade safety, maintainability, licensing, performance)
- Experience with test and release discipline (ATF where appropriate, regression strategy, upgrade-readiness practices)
- Strong English communication skills
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