Senior Application Consultant (SAP SD)
HybridSofia, Sofia-Capital, Bulgaria
Job Summary
Analyze, prioritize, and resolve SAP SD incidents and service requests within SLA to ensure minimal disruption to business operations. Identify underlying causes of recurring issues and implement sustainable solutions to improve system stability. Act as the primary contact for business users, providing expert guidance on SAP SD processes and resolving operational challenges. Perform customizing changes and implement enhancements in SAP SD, ensuring proper documentation and compliance with change processes. Ensure smooth execution of core SD processes such as order creation, pricing, delivery, and billing. Plan and execute functional tests (unit, integration, UAT) to ensure system changes meet business requirements. Work closely with 3rd level support, developers, and other SAP modules to resolve complex issues. Maintain clear documentation of solutions, known errors, and processes to improve team efficiency and knowledge sharing.
Required Qualifications
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field. Alternatively, completed vocational training (e.g., IT Specialist) with relevant professional experience in SAP environments
- 6–9 years of hands-on experience as a Senior SAP SD Consultant in support and consulting
- Proven experience with SAP SD configuration and customizing, including Order-to-Cash (O2C) processes
- Solid understanding of business processes, preferably in Sales, Logistics, and Order-to-Cash
- Experience integrating SAP SD with other SAP solutions, such as SAP GTS or SAP LES
- Experience with SAP Solution Manager ChaRM and service management processes/tools
- Strong troubleshooting and analytical skills
- Experience facilitating workshops, delivering key-user training, and managing external resources
- Excellent verbal and written communication skills in English
Desired Qualifications
- German is a strong advantage
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