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ZendeskPosted 3 weeks ago
EXPIRED

Senior Analyst, Product Analytics

$154,000–$230,000 year

RemotePoland or Portugal

Full TimeSenior LevelLarge

Job Summary

Analyze customer data to identify needs, understand product benefits, and inform future business strategy. Define and track key performance metrics to uncover customer behaviors and trends that drive adoption and retention. Transform raw data into curated intermediate tables and validate data related to customers and products. Partner with Product and Go-To-Market teams to capture requirements, write SQL queries, and develop insights on product usage and outcomes. Work with data engineering teams to drive standardization in data modeling, schemas, and reporting. Support strategic decisions through in-depth analysis and clear storytelling.

Required Qualifications

  • Background in a quantitative and/or business field such as business analytics, economics, applied mathematics, or statistics
  • BS/BA degree
  • Proven experience in data analytics, analytics engineering, business intelligence, data visualization and storytelling, quantitative research, or a related field
  • Experience in Product Analytics and/or Pricing Analytics
  • Advanced SQL skills
  • Experience with data visualization tools and techniques
  • Hands-on experience with AI tools such as Claude Code, ChatGPT, or similar

Desired Qualifications

  • a BS/BA degree or equivalent experience preferred
  • Experience in Product Analytics and/or Pricing Analytics is a plus
  • Snowflake experience is a plus
  • Experience with DBT and Airflow is a plus
  • Boundless intellectual curiosity — self-motivated, proactive, and unafraid to ask questions to learn and grow
  • Experience in fast-paced, scaled B2B tech companies is a plus

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