Senior Analyst, Partner Relations
$65,000–$66,000 year
Remote · United States or Milwaukee, Wisconsin, United States
Job Summary
Senior Analyst, Partner Relations responsible for acting as a liaison between internal teams and external partners, providing SME guidance on consumer-directed healthcare products (HSA, HRA, FSA), handling complex servicing inquiries and escalations, and delivering operational leadership, coaching, and training. Requires deep product/system expertise (e.g., WEX, Apex, Bend, Spark, Salesforce, DocuSign), cross-functional collaboration with Compliance/Legal/Audit, data-driven problem solving, performance trend analysis, and driving continuous improvement to enhance partner satisfaction and service delivery. Travel as needed to engage with partners and support initiatives.
Required Qualifications
- Education: H.S. Diploma or GED
- Minimum of 4+ years of customer service experience within a related industry and product suite
- Minimum of 4+ years supporting Partners and/or Employers in a service-driven environment; experience with HSA or notional products strongly preferred
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