Senior Analyst, IT Client Services
$56,992–$81,744 year
On-site · Kansas City, Missouri, United States or Overland Park, Kansas, United States
Job Summary
Senior IT Client Services Analyst providing Tier 1–3 in-person and remote end-user support across software, hardware, conference-room technology, warehouse devices, and enterprise systems. Responsible for incident resolution, coordination with internal/external resources, education and trainings to users, asset management, and support of PC/workstation hardware, printers, mobile devices, and related infrastructure. Requires experience across Windows environments, network configuration, and integrated tools (Citrix, W365, AWS desktops, SOTI); travel to Overland Park/Kansas City facilities as needed; strong customer service, collaboration, and problem-solving skills.
Required Qualifications
- Two-year degree in related field or equivalent work experience, preferred
- 2+ years’ experience in related field, preferred
- Experience supporting multi-platform environments including Windows10, Windows 11, Citrix Environment, Microsoft W365, AWS desktops, Android, SOTI, preferred
- Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting
- Period travel to support business initiatives is required
- Strong communication and customer service skills
- Experience in a warehouse environment, preferred
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.