Senior Analyst - Facilities Admin
RemotePhilippines
PhilippinesRemoteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Manage 24/7 contact center services for global facility management clients by evaluating requirements, nurturing relationships, and resolving inquiries across calls, emails, and chats. Configure platform properties, tenant records, SLAs, and user permissions to streamline operations and billing. Monitor third-party integrations, manage vendor invoices, and analyze data to support root cause analysis and operational enhancements. Work with cross-functional teams to design process refinements and mentor new members while adhering to rotating schedules.
Required Qualifications
- Excellent verbal and written English communication skills
- Advanced proficiency in computer functions within MS Office Suite
- Strong administrative skills in organization and time management
- Good reporting, analytics, and presentation skills
- Willingness to work on shifting/rotating schedules
- Experience in supporting Global Region services
- Bachelor's degree
- At least 1-year tenure in current role/Service Line
- Must not have policy infraction on record for the last six months
Desired Qualifications
- Experience in supporting Global Region services is an advantage
- Bachelor's degree preferred
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