Senior Analyst, Experience Development
On-site · Miami, Florida, United States
Job Summary
Senior Analyst, Experience Development will support turning approved concept strategies and business cases into launch-ready plans, break them into actionable steps, and drive cross-functional execution to realize the north star vision. Responsibilities include creating guest experience briefs and playbooks, updating leadership on project status, defining requirements with cross-functional teams, assessing operational/technical/financial feasibility, identifying opportunities to enhance products, leading documentation/approvals of briefs, and ensuring delivery aligns with the brand's vision. The role involves collaboration with Operations, Design, Marketing, PR, and Revenue teams, developing startup plans and training materials, and maintaining post-delivery audits. Travel up to 20-30% of time onboard ships or shipyards; role is not eligible for work authorization sponsorship.
Required Qualifications
- Minimum 2 to 3 years in a product, design, marketing, or other similar role
- Bachelor’s degree required, Master’s degree a plus
- Experience working with Architects/Designers/Creative & Innovation Consultants a plus
- Experience in the travel industry a plus
- Proven track record of success in fast-paced environment with demanding timelines
- Experience developing products grounded in strategies driven by consumer insights
- Ability to effectively communicate across a large ecosystem of partners and builders, that spans product definition, design and construction
- Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively to the executive levels of the company
- Ability to assemble, lead and influence cross-functional teams to execute against a vision
- Ability to craft and tell a compelling and influential story for partners and collaborators
- Ability to document and package detailed operational requirements and experiences
- Obsessive attention to detail and follow-through – every detail matters
- Ability to find answers and propose initiative and solutions on your own – a self-starter
- Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships
- Ability to solve creative problems and drive ideas into action, with a positive outlook and willingness to take personal initiative
- Methodical in research, order, prioritization, and implementation
- Ability to travel up to 20-30% of the time
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