Senior Analyst, Account Management – Pacific Islands
On-siteAuckland, Auckland, New Zealand
Job Summary
Manage and grow customer relationships across Mastercard's Pacific Islands portfolio by partnering with Account Managers to develop account plans, customer strategies, and growth opportunities. Prepare presentations, business reviews, performance reporting, and customer-facing materials while analyzing transaction trends and market insights to support commercial decision-making. Coordinate with cross-functional teams to deliver strategic projects focused on digital payments growth and financial inclusion, ensuring timely execution of account priorities and key initiatives. Track action items from customer meetings and build knowledge of the payments ecosystem and market dynamics across the region. Over time, take ownership of smaller customer relationships to support commercial growth opportunities within the portfolio.
Required Qualifications
- Experience in account management, client services, consulting, commercial operations or a related business function
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights
- Excellent PowerPoint and Excel skills, with experience creating clear and compelling business materials
- Highly organised with strong attention to detail and the ability to manage multiple priorities
- Strong written and verbal communication skills
- Ability to build relationships and work effectively with stakeholders across different teams
- Comfortable working in a fast-paced, evolving environment with a high level of accountability
- Curious about payments, financial services and how organisations grow customer relationships
- Exposure to financial services, payments, consulting or customer-facing environments
Desired Qualifications
- Interest in developing a long-term career in account management and customer relationship leadership
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