Senior Amazon Connect Developer
Remote · Manchester, England, United Kingdom
Job Summary
Senior Amazon Connect Engineer to design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This role involves building scalable APIs, designing DynamoDB data models, developing Python-based Lambda functions, and managing infrastructure with Terraform while collaborating with cross-functional teams and Amazon Professional Services. Responsibilities include designing, developing, and maintaining RESTful APIs; optimizing DynamoDB schemas and data access patterns; building Python-based Lambda functions; configuring and maintaining Amazon Connect contact flows and routing; collaborating with UI teams to translate requirements into backend services; working with Amazon Professional Services on Connect implementations; and supporting event-driven architectures using AWS services such as Lambda, EventBridge, SQS, SNS, and API Gateway. Must have 8+ years of AWS experience and 4+ years of Amazon Connect experience, strong Python skills, and experience with a broad set of AWS services. Remote work is supported (Work From Anywhere Culture). Relocation program is offered. This role emphasizes cloud-native, scalable, secure solutions and production support in an Agile environment.
Required Qualifications
- 8+ years of hands-on experience with AWS
- 4+ years of experience with Amazon Connect, including contact flows, routing, queues, and integrations
- Strong proficiency in Python, including development of AWS Lambda functions
- Experience with AWS services including Lambda, API Gateway, S3, IAM, EventBridge, SQS, SNS, and CloudWatch
- Extensive experience designing and implementing RESTful APIs and backend integrations
- Strong knowledge of DynamoDB schema design, indexing strategies, and performance optimization
- Experience designing and supporting cloud-native and event-driven architectures
- Knowledge of CI/CD pipelines and deployment automation practices
- Strong communication skills with the ability to work effectively across engineering and business teams
- Experience working in Agile development environments
- Nice To Have: Terraform Infrastructure as Code, IBM ODM
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