Senior AI Engineer ID80138
On-siteBraşov, Brașov County, Romania
Job Summary
Design and build AI agents that continuously analyze ServiceNow Discovery logs, classify failures, and recommend corrective actions at enterprise scale. Develop agentic observability capabilities for MID Servers and Discovery schedules by integrating LLM APIs using RAG and vector databases. Convert operational runbooks into reusable agentic workflows to improve Discovery reliability and reduce manual investigation. Assess the health of the ServiceNow Discovery ecosystem, including target execution, throughput, and latency, while collecting and interpreting metrics from monitoring platforms. Requires advanced Python, CI/CD experience, and strong infrastructure troubleshooting skills. Work 100% remotely with flexible hours.
Required Qualifications
- Advanced Python development experience of at least 4+ years
- REST API design capabilities with experience building APIs, data-processing pipelines, integrations, automation, and production-grade engineering solutions
- Strong experience with modern software development and SDLC practices and toolchains, including Git/GitHub, Jenkins or equivalent CI/CD platforms, artifact repositories, automated testing, code quality/security scanning, release management, and deployment automation
- Practical experience integrating Gen AI APIs into software applications, e.g. OpenAI, Anthropic, and a working understanding of developer-level concepts like Retrieval-Augmented Generation (RAG) and Vector databases
- Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting
- Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques
- Experience with high-volume logs, metrics, errors, and operational datasets to identify patterns, anomalies, trends, and root causes and turn them into actionable engineering improvements
- Upper-Intermediate English level
Desired Qualifications
- Hands-on experience with ServiceNow Discovery, including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures
- Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered
- Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality
- Experience with observability technologies such as Prometheus, OpenTelemetry, alongside Grafana
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