Senior AI Engineer ID80138
On-siteAveiro, Aveiro, Portugal
Job Summary
Design and build AI agents that continuously analyze ServiceNow Discovery logs, classify failures, perform root cause analysis, and recommend corrective actions at enterprise scale. Develop agentic observability capabilities for MID Servers and Discovery schedules by integrating LLM APIs with RAG and vector databases, then convert operational runbooks into reusable agentic workflows. Build capabilities for agents to assess the health of the Discovery ecosystem, including MID Servers, schedules, and target execution, while regularly collecting and interpreting metrics from monitoring platforms. This role requires advanced Python development, infrastructure troubleshooting, and Gen AI integration skills. We offer competitive compensation, 100% remote flexibility, and a people-first culture with multiple Best Place to Work awards.
Required Qualifications
- Advanced Python development experience of at least 4+ years
- REST API design capabilities
- Experience building APIs
- Data-processing pipelines
- Integrations
- Automation
- Production-grade engineering solutions
- Strong experience with modern software development and SDLC practices
- Git/GitHub
- Jenkins or equivalent CI/CD platforms
- Artifact repositories
- Automated testing
- Code quality/security scanning
- Release management
- Deployment automation
- Practical experience integrating Gen AI APIs into software applications
- OpenAI
- Anthropic
- Retrieval-Augmented Generation (RAG)
- Vector databases
- Practical knowledge of Infrastructure Engineering
- Linux
- Windows Server
- Compute
- Virtualization/cloud infrastructure
- Authentication
- Processes/services
- Infrastructure troubleshooting
- TCP/IP
- DNS
- Routing
- Firewalls
- Ports
- SSH
- WMI/WinRM
- SNMP
- HTTP/S
- Common network and infrastructure troubleshooting techniques
- Experience with high-volume logs, metrics, errors, and operational datasets
- Upper-Intermediate English level
Desired Qualifications
- Hands-on experience with ServiceNow Discovery
- MID Servers
- Discovery Patterns/Probes
- Credentials
- Schedules
- Discovery Status
- ECC Queue
- Troubleshooting Discovery failures
- Experience developing or modifying ServiceNow Discovery Patterns and Probes
- Understanding how infrastructure attributes and relationships are discovered
- Experience with ServiceNow CMDB/CSDM
- Configuration Items (CIs)
- Identification/reconciliation
- Relationships
- CMDB data quality
- Experience with observability technologies such as Prometheus
- OpenTelemetry
- Grafana
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