Senior Agent Product Manager
On-siteLos Angeles, California, United States
Job Summary
Scope and lead end-to-end implementation projects that deeply embed our AI platform into enterprise customer operations, driving measurable strategic outcomes. Own the full delivery lifecycle from discovery and scoping through integration, go-live, and continuous improvement. Conduct deep-dive discovery to define customer objectives, technical requirements, and the operational landscape for successful solution deployment. Guide customers in tailoring and optimizing AI agent capabilities to solve unique operational challenges and maximize end-user resolution rates. Proactively analyze performance data to track AI effectiveness, drive iteration, and ensure customers realize tangible business value. Serve as the primary technical interface during pre-sales, supporting POCs, due diligence, and managing handoffs to implementation. Collaborate closely with internal AI, Engineering, and Sales teams as the voice of the customer, influencing the product roadmap. Build scalable, scalable, high-quality onboarding and implementation processes that set all customers up for long-term success. Manage project risks and governance related to AI deployment, ensuring solutions meet compliance, security, and responsible AI standards. This on-site role is based in Los Angeles, CA, with full-time employment and no visa sponsorship.
Required Qualifications
- 5+ years in forward-deployed, customer-facing technical roles delivering enterprise software or AI platform implementations
- Hands-on experience with APIs, system integrations, and technical solution design in enterprise customer environments
- Demonstrated track record of owning and delivering complex, multi-stakeholder technical projects end-to-end — from scoping through implementation
- Experience conducting deep-dive discovery and gathering complex business and technical requirements from enterprise customers
- Proficiency with analytical tools, SQL, or data warehouses (e.g., BigQuery) to analyze operational/product performance and guide decisions
- Experience supporting pre-sales cycles, including designing and running proof-of-concepts (POCs) and technical due diligence
- Experience managing compliance, security, or risk governance requirements in regulated or enterprise technology deployments
- Clear, confident communicator across all audiences — technical teams, senior customer leadership, and internal stakeholders
- Entrepreneurial mindset: comfortable with ambiguity, proactively creating structure and driving clarity where none exists
- Must be willing to work from our Los Angeles office
- Visa sponsorship is not available for this position
Desired Qualifications
- Experience in financial services, banking, fintech, or other regulated industries
- Background in AI/ML product management, agent-based automation, or intelligent workflow design
- Experience designing and implementing scalable customer onboarding or implementation playbooks
- Familiarity with responsible AI, AI governance frameworks, or ethical AI deployment standards (e.g., FCA Consumer Duty, EU AI Act)
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