Senior Advisor to Chief Customer Officer
HybridMelbourne, Victoria, Australia
Job Summary
Serve as principal advisor to the Chief Customer Officer, exercising independent judgement on complex, sensitive, and high-risk issues. Author executive communications, prepare leaders for high-stakes engagements, and represent the CCO's position where direct attendance is not possible. Lead the strategic uplift agenda for the Customer Experience & Operations Group by embedding governance frameworks and driving efficiency initiatives. Partner with Finance as the senior business lead for the CXO Budget and provide independent strategic insight to the Senior Leadership Group on performance, risk, and emerging issues. This role requires a minimum of three days per week in the office.
Required Qualifications
- Significant senior leadership experience operating at, or immediately below, executive level in complex, high-stakes organisations
- A demonstrated track record of providing trusted strategic counsel to C-suite leaders on sensitive, high-risk and reputationally significant issues
- Proven ability to lead major transformation and change agendas, with a strong record of translating strategic intent into measurable organisational outcomes
- Exceptional judgement, discretion and political acumen — able to navigate ambiguity, competing priorities and high-pressure situations with composure
- A strong command of executive communications, with the credibility to represent senior leaders in high-stakes forums and speak with their authority
- Relevant tertiary or postgraduate qualifications
- experience in regulated, complex or multi-stakeholder environments
- minimum of 3 days per week in the office
Desired Qualifications
- ideally complemented by experience in regulated, complex or multi-stakeholder environments
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