Senior Advisor, Member and client experience
On-siteMontréal, Quebec, Canada or Lévis, Quebec, Canada
Montréal, Quebec, Canada or Lévis, Quebec, CanadaOn-siteFull TimeSenior LevelBachelors DegreeEnterprise
Full TimeSenior LevelBachelors DegreeEnterprise
Job Summary
Lead strategic initiatives to improve member and client experience and ensure Net Promoter Score (NPS) viability across business sectors. Monitor NPS metrics, identify tool upgrade needs, and lead the redesign of customer journeys for specific client segments. Gather and manage member feedback to incorporate data into customer journey maps while solving complex operational and conceptual problems. Collaborate with diverse stakeholders to influence decision-making on development projects and strategic initiatives impacting the sector's experience.
Required Qualifications
- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Knowledge of French is required
Desired Qualifications
- Action oriented
- Customer Focus
- Differences
- Interpersonal Savvy
- Nimble learning
- Strategic mindset
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