Senior Administrator
On-site · Ormskirk, England, United Kingdom
Job Summary
Senior Administrator at Renacres Hospital, Ormskirk. Working with SLT, HODs and consultants to maximise Outpatient capacity and clinic utilisation, coordinating clinics to support OP appointments, OP procedures, admissions and revenue targets, and increasing Self Pay and Insured Outpatient activity. Build bespoke clinic schedules per consultant to ensure availability of online private appointments; balance new vs follow-up allocations; develop partnerships with SLT, medical secretaries and consultants to boost engagement while meeting outpatient utilisation targets; optimise consultant PMI profiles; negotiate extra capacity with staff and consultants to deliver utilization during cancellations or surges; collaborate with Outpatients bookings to manage e-RS & RTT pathways; conduct administrative process reviews for efficiency; maintain Consultants directory; ensure patient-facing hospital displays align with clinical and commercial objectives. Essential skills include hospital administration experience and experience with electronic booking systems; customer service experience with patients and consultants. Desirable skills include clinic scheduling, managing consultant profiles and appointment utilisation; analytical skills. This role is subject to Enhanced DBS checks and is part of Ramsay Health Care UK’s commitment to equality of opportunity. This summary captures the core responsibilities and required capabilities as described in the posting.
Required Qualifications
- Previous experience within hospital administration
- electronic booking systems
- Previous Customer Service Experience with patients and consultant stakeholders
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