Senior Administrative Assistant
On-siteBrentwood, Tennessee, United States
Job Summary
Greet clients and visitors with courtesy while answering telephone calls and directing them to appropriate team members. Process and manage incoming and outgoing communications following firm compliance policies, then manage calendars, schedule meetings, and arrange travel and transportation. Maintain contact management databases, prepare conference rooms, and keep the lobby, front desk, and breakroom clean and stocked with supplies. Coordinate office equipment maintenance, reconcile expense reports, and type correspondence and documents. Assist with planning client and employee events, ensuring all administrative workflows align with firm standards.
Required Qualifications
- 5+ years of relevant work experience
- Proficient in navigating CRM systems
- Phone skills, including Microsoft Teams; familiarity with complex or multi-line phone systems
- Proficient in MS Office (Word, Excel, Outlook, Power Point)
- Impeccable ability to maintain confidentiality and integrity
- Ability to handle a high volume of calls with attention to detail and a high degree of accuracy
- Prompt and effective follow-up; deadline focused
- Self-motivated with the ability to work both independently and under direction to create a positive experience for clients, team members, and strategic partners
- Exceptional organizational skills; ability to multi-task in a dynamic environment
- Ability to build successful, collaborative, and trusting relationships
- Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
- A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
- Inherent desire to give back to our communities and enrich the lives of those around us
- An other-centered mindset
- Integrity through maintaining objectivity
- This is not a remote or work from home position. #LI-Onsite
Desired Qualifications
- Experience in a call center or customer service environment (preferred)
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