Senior Administration Officer
$97,268–$104,348 year
On-siteSaint Lucia, State of Queensland, Commonwealth of Australia
Job Summary
Coordinate admissions workflow management for Domestic Undergraduate and Medicine teams, ensuring applications are assessed accurately and processes run efficiently. Provide expert advice on admissions policies and complex student administration matters to stakeholders while overseeing quality assurance and process documentation initiatives. Build relationships across Faculties and external partners to support major recruitment activities, including Open Day events. This role requires flexibility during December and January peak periods with limited pre-planned leave commitments. Based at the St Lucia Campus, you will act as a key escalation point for complex admissions matters within the ASD Admissions team.
Required Qualifications
- An undergraduate degree
- Subsequent relevant experience
- Experience interpreting and applying policies and procedures
- Experience in admissions, student administration or another regulated service environment
- Well-developed interpersonal, negotiation and conflict resolution skills
- Ability to build trusted stakeholder relationships
- Ability to deliver a high standard of customer service
- High-level written and verbal communication skills
- Ability to analyse information and data
- Ability to prepare reports and procedures
- Ability to provide clear advice
- Strong digital literacy
- Confidence using Microsoft Office
- Ability to quickly learn corporate systems
- Ability to exercise tact, discretion and confidentiality
- Unrestricted work rights in Australia for the duration of the appointment
- Availability across December and January with limited pre-planned leave commitments
Desired Qualifications
- Experience in admissions, student administration or another regulated service environment (ideally)
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