Senior Account Mgr
On-siteFort Wayne, Indiana, United States
Job Summary
Generate and identify new sales opportunities through research, analysis, and discovery. Maintain and grow existing accounts by managing customers' daily requirements and building a robust book of business with carriers. Operate with autonomy to negotiate freight rates, manage daily shipments for timely pick-up and delivery, and procure new carriers based on volume and lane density. Properly qualify booked carriers to prevent service failures and take responsibility for critical loads and customers. Analyze client needs to offer personalized solutions and match demand with quotes for freight inquiries. Solve complex problems as the main contact for all account communications while collaborating on pricing strategies and reviewing sales activities with management.
Required Qualifications
- High School diploma, GED, or equivalent experience
- 3-5 years of experience in a brokerage/logistics environment
- Experience with and/or ability to learn a variety of TMS/CRM platforms
- Proven track record of success as an Account Manager
- Ability to thrive in a fast-paced working environment and multitask
- Strong attention to detail and organized
- Ability to maintain a positive attitude
- Excellent problem-solving, time management skills, including the ability to affect, interpret, and implement management policies and/or operating practices
- Maturity and experience to effectively negotiate with carriers and customers
- Strong work ethic and dependability
- Ability to work a flexible schedule, including nights, weekends, and holidays as business needs dictate
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