Senior Account Manager
$120,000–$130,000 year
RemoteUnited States
Job Summary
Own the end-to-end client relationship for a portfolio of enterprise accounts, serving as the primary point of contact to build deep, trusted relationships with key stakeholders. Deliver data-driven insights by analyzing campaign performance within the Vidmob platform to translate data into compelling stories that demonstrate ROI and guide client strategy. Maximize product adoption by ensuring seamless platform usage, optimizing campaigns, and driving long-term success through strategic account planning focused on retention and revenue growth. Conduct regular business reviews and executive-level conversations to showcase value, align on objectives, and uncover new upsell or cross-sell opportunities. Monitor account health metrics proactively to mitigate risks before they impact retention, while collaborating with Account Executives to negotiate contract renewals and expansions. Act as the internal voice of the customer by synthesizing feedback to influence product roadmaps and operational improvements, maintaining operational excellence through detailed CRM documentation and accurate forecasting.
Required Qualifications
- 5-8 years of experience in Account Management
- Proven track record of meeting or exceeding revenue targets through account growth
- Demonstrated ability to identify expansion opportunities and close upsells
- Experience negotiating contracts and managing complex sales cycles
Desired Qualifications
- Background in the advertising industry
- Digital media experience
- Enterprise/agency client management experience
- Open to leveraging AI and other emerging tools
- Ability to adopt new technologies that can improve efficiency and impact
- Experience with strategic account planning
- Executive-level communication skills
- Understanding of client business objectives
- Ability to translate client objectives into solutions that drive measurable impact
- Experience building trust and credibility with diverse stakeholders
- Experience navigating complex organizations
- Experience managing enterprise and agency relationships
- Experience understanding different personas' needs
- Experience with empathy to customer challenges
- Experience thinking creatively about solutions
- Relentless pursuit of customer success and satisfaction
- Experience using metrics to inform decisions
- Experience tracking account health
- Experience demonstrating impact
- Experience managing multiple accounts and priorities
- Detail-oriented in managing multiple accounts and priorities
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