Senior Account Manager
RemoteTexas, United States or Illinois, United States
Job Summary
Manage assigned client, customer, and partner relationships by coordinating buyers and channel partners while educating stakeholders on ViaPath products to identify growth opportunities. Handle client communications strategically, support the RFP/RFI process, and forecast a pipeline of opportunities to drive retention and growth. Conduct client and customer success activities to retain business, including communicating service requirements and coordinating tradeshow events. Maintain weekly and daily metrics to ensure quota consistency, document quotes in Salesforce, and prepare meeting agendas to lead client and team discussions. Anticipate problems, assess risks, and proactively provide solutions while partnering with Field Services to ensure overall account satisfaction. Report monthly sales activity documentation including Sales Plays, Account Health, and Financial Performance.
Required Qualifications
- Candidates must be based in one of the following states: TX, LA, ND, SD, NE, OK, KS, IA, IL, WI, MO, IN, OH, MI
- Candidates must be located locally to an airport in order to meet the travel requirement of up to 75%
- 4 years of experience required in lieu of degree
- 5-8 years of client service experience, client management and/or sales experience, or corrections experience working with ViaPath products
- Demonstrated ability to develop multi-threaded relationships with clients and a proven track record of high customer satisfaction
- Ability to lead a team of professionals at various career levels, tied to distinct groups within the organization to drive the overall strategic account growth plan
- Ability to manage multiple accounts and varied customer contacts
- Ability to upsell at existing accounts
- Recognized by others as a strong communicator and collaborator
- Polished and seasoned presenter
- Relatable and able to carry conversations on a wide range of subjects and adapt to the environment
- Experience in servicing, supporting or selling relationship-based services in industries with a long sales cycle and frequent interaction with government entities at a prominent level
- Driven individual with ability to work independently in competitive marketplace
- Technical background and/or ability to acquire technical knowledge to break solutions down for non-technical customers
- Experience with Salesforce.com or similar CRM applications
- Ability to travel up to 75% monthly
Desired Qualifications
- A Bachelor's degree in Sales, Business Management, or related field is preferred
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