Senior Account Manager
$110,000–$160,000 year
Hybrid · New York City, New York, United States
Job Summary
Senior Account Manager responsible for a post-sale portfolio across SaaS accounts, driving retention and expansion as a trusted advisor. Own renewal negotiations, identify upsell/cross-sell opportunities, translate customer feedback into product/marketing input, and build account plans focused on long-term growth and renewals. Collaborate with Support and internal teams to resolve complex challenges, maintain accurate CRM data, and contribute to AI-driven automation initiatives using tools like n8n or Zapier. The role emphasizes customer value, data-driven strategy, and cross-functional collaboration to scale account health and expansion.
Required Qualifications
- 4+ years of experience in Account Management, Customer Success, or a related post-sale role within a SaaS environment.
- Proven track record driving retention and expansion within an existing customer base.
- Strong negotiation and conflict resolution skills, with the ability to navigate renewals and at-risk situations with poise.
- Customer-first mindset with the ability to align business strategy to individual client needs.
- Outstanding verbal and written communication skills in English, with the ability to engage diverse audiences.
- Strategic and creative thinking to uncover growth opportunities and address challenges before they escalate.
- Curiosity and comfort around automation tools and AI-powered workflows, with an appetite to test and iterate.
- Proficiency with CRM tools and data analysis for decision-making and strategy development.
- Strong collaboration skills to work effectively across Sales, Marketing, Product, and Support teams.
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