Senior Account Manager
On-siteLahore, Punjab, Pakistan
Job Summary
Manage a portfolio of active US and EU accounts comprising staff augmentation, dedicated teams, and fixed-price engagements. Conduct quarterly business reviews with client C-level executives to tie delivery outcomes to commercial results. Drive expansion cycles through additional SOWs, scope increases, and multi-year extensions while identifying risks like contract expiry windows and team turnover. Coordinate directly with the Lahore engineering delivery org on resource performance and contract changes. Focus on direct conversations with senior stakeholders to scope the next three engagements, as there is no product help center. Requires 5–8 years of B2B services account management experience with a quota history and MSA/SOW mechanics expertise. Based in Lahore with work-from-office requirements.
Required Qualifications
- 5–8 years carrying a quota in B2B services account management
- IT services, managed services, staff augmentation, or professional services experience
- Lived experience with MSA/SOW mechanics
- headcount adjustment clauses knowledge
- scope changes knowledge
- price escalations knowledge
- payment terms knowledge
- A specific, evidence-backed expansion track record
- Comfortable with both US and EU stakeholder cadences
- Comfortable with both US and EU time zones
- Direct, structured, written communicator
- Based in Lahore
- Work from Office availability
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