Senior Account Manager
Remote
Job Summary
Own key client relationships by understanding business priorities, challenges, and success metrics to deliver a high-touch, proactive experience. Lead strategy for renewals and upsells, collaborating with Sales to grow revenue across your account portfolio. Act as a trusted advisor for client stakeholders, ensuring alignment and ongoing engagement across technical and business teams. Work closely with the delivery team to ensure performance exceeds expectations while tracking NPS and satisfaction metrics to drive continuous improvement. Stay sharp on tech and staffing trends to share competitive intelligence and opportunities with internal stakeholders. Fluent in English and Spanish, you will manage multiple large accounts with occasional travel to the U.S. and quarterly meetups.
Required Qualifications
- 5+ years in client success, sales, or account management roles
- 3+ years of proven success in a B2B customer-facing environment
- Demonstrated experience growing existing accounts and driving renewals
- Fluent in English and Spanish
- Based in LATAM
- Comfortable managing multiple large accounts
- Occasional travel to the U.S.
- Quarterly LATAM meetups
Desired Qualifications
- Background in the tech industry or staff augmentation
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