Senior Account Manager
HybridPhoenix, Arizona, United States
Job Summary
Lead complex corporate and executive-level client engagements, including onboarding, strategic planning, and Quarterly Business Reviews with senior stakeholders. Develop and execute strategic account plans that forecast retention and expansion opportunities while driving year-over-year revenue growth through renewals and cross-sell initiatives. Serve as the senior cross-functional leader for assigned accounts, aligning Sales, Operations, Product, and Support teams to deliver measurable value and manage high-risk escalations. Maintain accurate forecasting and CRM documentation to ensure leadership visibility into portfolio health. Provide mentorship to Account Managers and identify systemic improvements across client processes and internal workflows.
Required Qualifications
- 6–8+ years of experience in Account Management, Customer Success, or a related enterprise client-facing role
- Demonstrated success managing complex, high-value enterprise portfolios with measurable impact on retention, revenue growth, and account expansion
- Proven ability to build and maintain executive-level relationships (VP, SVP, C-suite) and lead strategic business discussions
- Experience owning or materially influencing upsell, cross-sell, renewal strategy, and year-over-year revenue growth within assigned accounts
- Demonstrated ability to develop and execute strategic account plans, including forecasting retention risk and growth opportunities
- Strong executive presence with the ability to de-escalate high-risk situations and manage complex client environments
- Experience leading cross-functional initiatives across Sales, Operations, Product, Support, and Implementation teams
- Ability to analyze account performance data and translate insights into actionable growth strategies
- Proficiency in CRM systems (Salesforce preferred) with experience maintaining pipeline visibility and portfolio forecasting
Desired Qualifications
- Previous experience working for a SaaS company or tech startup with enterprise solutions
- Property Management or Multifamily vendor experience
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