Senior Account Manager
$110,000–$150,000 year
On-siteNew York, United States
Job Summary
Manage a portfolio of existing martech customers by owning day-to-day relationships with key stakeholders and driving renewals, upsells, and cross-sells within assigned accounts. Act as the primary point of contact for commercial discussions, ensuring customer satisfaction and long-term adoption while coordinating with customer success, product, and support teams. Lead quarterly business reviews, track account health and forecasts in CRM, and identify expansion opportunities to partner with sales as needed. Represent the voice of the customer internally to maximize account value. This fully onsite role in New York supports a customer-centric organization focused on long-term partnerships and expansion revenue for a fast-growing martech platform trusted by leading brands.
Required Qualifications
- 3+ years of experience in Account Management or Customer Success within B2B SaaS
- Experience managing and expanding commercial or enterprise accounts
- Strong relationship management and communication skills
- Comfort navigating multiple stakeholders within customer organizations
- Experience with renewals, expansions, and account planning
- Highly organized, proactive, and customer-focused
- Thrives in an in-office, team-oriented environment
Desired Qualifications
- Martech or digital marketing experience preferred
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