Senior Account Manager (Pharma/MarTech domain)
On-siteTokyo, Tokyo, Japan
Job Summary
Own the full sales cycle within the assigned APAC territory, proactively hunting and qualifying new business opportunities while driving expansion into new divisions and clusters. Build trusted relationships with customer decision-makers across regions, acting as a strategic partner to deliver tailored solutions and recommend best-fit offerings from the portfolio. Develop mid- and long-term account strategies that include growth, upselling, and budget planning to ensure profitability and sustainable revenue growth. Lead customer meetings, present solutions, and translate high-level requirements into actionable plans while coordinating communication between clients, regional teams, and internal functions. Monitor solution adoption, address blockers proactively, and manage expectations to ensure high customer satisfaction and successful onboarding. Location: APAC region, Japan preferred. Languages: native/fluent in Japanese and English.
Required Qualifications
- Location: APAC region, Japan preferred
- Languages: native/fluent in Japanese and English
- 5+ years of experience in Account Management / Customer Success / Sales in a B2B environment (SaaS, MarTech or enterprise software preferred)
- Proven experience managing enterprise client portfolios with account budget planning and P&L management
- Strong client engagement skills with the ability to work at both strategic and operational levels
- Project and account management capabilities, with a focus on driving outcomes and coordinating across multiple teams
- Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset
- Experience working with the Japanese market is required
- Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement
- Experience with CRM systems (Salesforce or equivalent) and forecasting tools
Desired Qualifications
- Understanding of the pharmaceutical industry and digital transformation trends is a plus
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