Senior Account Manager
$93,840–$138,000 year
RemoteUnited States
Job Summary
Lead renewal cycles for a strategic portfolio of large school districts by understanding budget nuances and securing timely renewals. Drive growth within existing accounts through upsell opportunities, executive business reviews, and in-person meetings to reinforce value and retention. Develop comprehensive account plans using KPIs to track client health, adoption metrics, and engagement levels. Collaborate cross-functionally with Sales, Customer Experience, and Product teams to align strategies and ensure consistent client satisfaction. Maintain proactive communication by logging interactions and documenting goals within Panorama's client success framework. This role requires 3-5 years of account management experience, a data-driven approach, and willingness to travel 30-40% of the time. Based in the Mid-West region, candidates will leverage insights to deepen Panorama's footprint in each account.
Required Qualifications
- At least 3-5 years of experience managing strategic accounts with a strong focus on retention and expansion
- Demonstrated ability to navigate complex renewal processes, upsell within existing accounts, and build long-term relationships
- Ability to take full ownership of a portfolio, demonstrating accountability for client success, renewal rates, and overall account health
- Strong analytical skills to interpret client data, adoption metrics, and leading indicators to drive decision-making and prioritization
- Experience influencing executive stakeholders and presenting complex information effectively to drive adoption and growth
- Comfortable with ambiguity and change; able to adapt to new role expectations and shifting priorities in a dynamic, team-oriented environment
- Travel to client sites for partnership reviews, strategic planning sessions, and in-person meetings to foster strong relationships and address client needs directly
- Based in the Mid-West region of the U.S.
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