Senior Account Manager
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner. Drive business growth by identifying new accounts, nurturing existing relationships, and expanding CNS's footprint across assigned sectors in Banking, Financial Services, and Cyber security. Create and manage a structured sales pipeline to ensure accurate revenue forecasting and timely opportunity tracking. Propose tailored technical and commercial solutions, collaborate with pre-sales teams to deliver compelling proposals, and lead contract negotiations to closure. Ensure high levels of customer satisfaction by resolving issues proactively and serving as a key escalation point for client challenges. Work closely with PMO, finance, and support teams to support project execution, maintain CRM data, and prepare regular status reports for senior management.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field
- 5+ years in account management, client relations, or sales
- Strong communication and client relationship management skills
- Solid understanding of IT services, solutions, and outsourcing models
- Strategic account planning and business development expertise
- Experience working with SLAs, contracts, and service delivery frameworks
- Proficiency in CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics
- Ability to manage cross-functional teams and remote stakeholders
- Strong negotiation, presentation, and reporting skills
- Experience managing global accounts or offshore delivery models
- Familiarity with RFP/RFI processes and enterprise procurement systems
- Compliance with policies and procedures based on the ISO standards adopted by CNS
Desired Qualifications
- Master's degree (MBA or a related field)
- 7+ years with a proven track record in managing key accounts or enterprise clients
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