Senior Account Manager
On-siteAmsterdam, North Holland, The Netherlands
Job Summary
Cultivate relationships with key client executives to deepen partnerships and identify upsell, cross-sell, and renewal opportunities. Monitor account health through regular client meetings, quarterly strategy reviews, and financial reporting to ensure consistent payment schedules and address escalations. Lead client onboarding, scope implementation timelines, and drive product adoption by preparing content that highlights realized value. Maintain a global presence working with counterparts in Asia, North America, and Latin America to ensure a consistent experience. Mentor fellow Account Managers on supporting client needs and building long-term partnerships. Fluency in Dutch and English required.
Required Qualifications
- 3+ years of experience in supply chain operations, sales/account management or a client facing role
- Fluency in Dutch and English
- Client-centric: obsessed with client outcomes, doing what it takes to deliver the client's expectations, understanding your client's current and future business goals and challenges and translating those into relevant solutions and strategic account planning
- Hands-on, process-oriented, structured thinking with strong problem-solving skills
- Deeply curious: always working to understand the client's needs and learn how Flexport can best meet them
- Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship
- Strong business acumen
- Proven track record of (cross) selling a product
- Strong focus on growing your customers through a consultative approach
Desired Qualifications
- Ideally 2+ years experience in logistics, freight forwarding, or supply chain
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