Senior Account Manager - Financial Instituions
$80,000–$120,000 year
On-siteToronto, Ontario, Canada
Job Summary
Proactively assist clients throughout the entire payment process, ensuring implementation and onboarding milestones as well as payment-based SLAs are met or exceeded. Analyze requests to resolve needs, perform customer verifications, and maintain strict compliance with Know Your Customer standards. Coordinate with internal Sales, Solutions, Compliance, and Support departments to deliver prompt responses, resolve queries, and suggest process improvements. Work independently and with hybrid teams to leverage organizational capabilities, driving sales while managing multiple priorities and time-sensitive queries until resolution.
Required Qualifications
- 5+ years successful client facing role as an Account Manager servicing Financial Institutions and complex clients
- Location Toronto
- Experience in Management
- International F/X
- Payments
- SWIFT
- EFT
- working in a dynamic fast paced environment
- IT literate with the ability to quickly learn new systems, processes and troubleshoot
- Ability to handle multiple priorities and time sensitive queries
- ownership until resolution
- Must be able to analyze requests and provide information to resolve the need
- Performing customer verifications
- Know Your Customer
- be compliant and timely with every task
- Ability to move milestones through established process with accuracy
- suggest improvements in processes
- Must be able to effectively lead and coach others
- Strong relationship-building and communication skills
- detail and action oriented
- organized
- manages multiple priorities and client expectations
- liaise with many Cross Functional departments
- Proactively assists the client throughout the entire payment process
- will understand Corpay Go-To-Market strategies
- Payment Subject Matter expertise
- workflow solutioning
- API integration
- Corpay Product and Service offerings
- Resolving all queries in a timely and professional manner
- maintain SLAs
- Ability to move milestones through established process with accuracy
- suggest improvements in processes
- Working with internal sales, trading and support teams
- other internal stakeholders
- fully leverage the capabilities of the organization
- drive sales
- satisfy our customers
Desired Qualifications
- Bachelor's degree, English major preferred
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