Senior Account Manager, Expansions & Renewals (SaaS) (Chicago-based)
$75,000–$85,000 year
HybridChicago, Illinois, United States
Job Summary
Own renewal, retention, and expansion outcomes across an assigned portfolio of existing seoClarity customers by building strategic account plans focused on customer value, adoption growth, and long-term revenue. Manage the full renewal process including timeline management, stakeholder alignment, risk identification, pricing conversations, and contract close execution. Identify and close expansion opportunities tied to additional users, teams, product capabilities, and AI-powered workflows. Lead customer conversations connecting platform capabilities to measurable business outcomes in search visibility, content performance, and enterprise SEO scale. Collaborate with Sales leadership, Client Success, Product, and Executive teams to align priorities and negotiate terms that protect relationships while supporting growth. Schedule is hybrid (Tuesday–Thursday in-office, Monday/Friday remote); base salary $75,000–$85,000 with bonus potential to $102,000. Requires 5+ years in B2B SaaS account management with direct experience in renewals, upsell, and cross-sell.
Required Qualifications
- Bachelor's degree in business, Marketing, Communications, Technology, or another related field
- 5+ years of experience in a similar B2B SaaS account management, renewals, expansion, customer growth, or strategic account role
- Direct SaaS experience
- Experience managing existing software customers, recurring revenue, renewals, account growth, upsell/cross-sell opportunities, and customer expansion motions
- Proven success owning and growing a portfolio of existing SaaS accounts, including renewal management, retention strategy, expansion identification, pipeline development, and revenue forecasting
- Experience working with mid-market, enterprise, or strategic customer accounts with multiple stakeholders, departments, decision-makers, and buying influences
- Strong understanding of recurring revenue models, ARR/MRR, renewal timelines, contract value, expansion pipeline, churn risk, adoption signals, customer health, and account planning
- Ability to identify meaningful upsell and cross-sell opportunities by understanding customer goals, platform usage, business challenges, team structure, and future growth opportunities
- Excellent relationship-building skills with the ability to develop trust across executive sponsors, day-to-day users, marketing leaders, SEO leaders, digital teams, procurement contacts, and cross-functional stakeholders
- Strong presentation and communication skills with the ability to clearly connect product capabilities, platform adoption, usage trends, and business outcomes
- Experience using CRM and sales/customer systems to manage account plans, renewal timelines, pipeline activity, forecasting, notes, next steps, and customer communications
- Strong curiosity around AI, generative AI, AI search, answer engines, LLMs, automation, enterprise SEO, and the changing ways brands are discovered online
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