Senior Account Manager, Employee Health & Benefits

Manage a dynamic workload balancing client service, compliance, and strategic planning by promptly addressing new inquiries, providing status updates, and escalating issues to Account Executives. Maintain strong client relationships through scheduled 30-day check-in calls and ongoing communication with carrier representatives to clarify coverage details and resolve issues. Integrate compliance activities into daily tasks, including coordinating Form 5500 filings and advising clients on PCORI fees, Medicare Part D, Section 125, ACA, and COBRA requirements. Oversee enrollment and renewal processes by confirming benefits and rates, coordinating with vendors, arranging carrier training, and preparing benefit guides. Gather claims data and employee feedback to support renewals, request updated proposals, and participate in quarterly client calls. Collaborate with the Account Executive and marketing team to develop competitive renewal strategies.