Senior Account Manager & Country Head

Job Summary

Required Qualifications

• •Senior commercial professional
• •Dual role as Senior Account Manager and Country Head for Oman
• •Primary commercial and executive representative of the company in Oman
• •Deep understanding of telecom BSS products
• •Proven track record in sales or account management
• •Excellent communication and negotiation skills
• •Managing and developing strategic customer accounts within the region
• •Acting as the primary point of contact for senior customer stakeholders
• •Creating, identifying, and responding to opportunities for providing the company's products and services
• •Developing and executing account strategies and account plans to achieve revenue, margin, and growth targets
• •Liaising internally within the company to establish pricing and to recommend appropriate products, enhancements, and services aligned to customer business objectives
• •Monitoring customer satisfaction, responding to queries and issues, and ensuring corrective actions are taken
• •Managing the escalation path for support, delivery, and project issues
• •Identifying key decision-makers and influencers within customer organisations
• •Building long-term, trusted relationships with key decision-makers
• •Providing accurate sales forecasts, pipeline updates, and regular reports to senior management
• •Acting as the company's senior representative in Oman
• •Defining and executing the country-level business strategy
• •Ensuring the company operates within the country's legal, regulatory frameworks and business environment
• •Managing Home Affairs and Immigration relationships, ensuring foreign national visa sponsorship
• •Recruit, train and manage in-country staff
• •Overseeing vendor and partner relationships, particularly in the context of large-scale digital and BSS transformation programmes
• •Working closely with customers, systems integrators, and local partners to ensure effective coordination across multi-vendor environments
• •Supporting major transformation initiatives by ensuring appropriate commercial structures, engagement models, and escalation mechanisms are in place
• •Monitoring market trends, regulatory developments, and competitive dynamics within Oman
• •Representing the company at executive forums, industry events, and government or regulatory engagements
• •Willingness for international travel within the region on a regular basis
• •Educated to degree level (or equivalent)
• •Significant experience in account management, sales, or commercial leadership roles within telecommunications or adjacent industries
• •Demonstrated experience working with BSS and/or OSS solutions in support of telecommunications operators
• •Experience engaging in large-scale transformation programmes, including coordination across vendors, systems integrators, and customer stakeholders
• •Prior exposure to regional or country-level responsibility
• •Strong familiarity with BSS and/or OSS applications
• •Ability to understand customer usage, evolving requirements, and business drivers
• •Experience with CRM and billing solutions gained through vendors or systems integrators such as Amdocs, CSG, Convergys, Oracle, Geneva, Intec, Comverse, Accenture, Capgemini, or similar
• •Competence with standard MS Office applications
• •Competence with Salesforce (or equivalent CRM tools)
• •Awareness of project and programme management techniques
• •Commercial acumen with the ability to balance short-term opportunities against long-term strategic objectives
• •Ability to adapt rapidly to new information or changing circumstances
• •Maintaining objectivity and sound judgement under pressure
• •Sustained focus on agreed objectives and deliverables
• •Strong commercial awareness embedded in decision-making
• •Understanding the needs of the internal or external customer
• •Customer-centric mindset
• •Innovative and pragmatic problem-solving approach
• •Ability to navigate complex customer hierarchies and organisational cultures
• •Strong influencing and negotiation skills without reliance on direct authority
• •Effective management of multiple customers and opportunities simultaneously, including Tier 1 to Tier 3 operators

Desired Qualifications

• •Prior exposure to regional or country-level responsibility is highly desirable