Senior Account Manager, Client Services
$80,000–$90,000 year
HybridNew York, United States
Job Summary
Oversee campaign execution for specific influencer marketing campaigns, manage creator briefs, and lead influencer contract negotiations. Collaborate with the Account Director on client meetings, budget management, and forecasting, while driving new business and upsell opportunities. Initiate minimal client interaction by answering questions and supporting communications via email and calls, then lead development of post-campaign analysis reports for client presentations. Manage creator outreach, sourcing, and onboarding to ensure best-in-class service output across TikTok, YouTube, and other social platforms. Work within the Client Services team to support monthly KPI targets and revenue recognition processes.
Required Qualifications
- 5+ years working in an agency or brand within client services, influencer marketing and/or talent marketing
- Experience in account management, creator management, measurement, paid media and working within a revenue organization
- Experience working with CPG brands
- Experience identifying and sourcing creator talent
- Experience negotiating contracts with creators, agents, managers and/or attorneys
- Experience scoping and planning content calendar based on creator rates and client KPIs
- Experience in creator and/or creator agency outreach
- Experience executing campaigns across many of the social platforms including TikTok, Meta, YouTube, Pinterest and Snap
- Experience working on multiple campaign responsibilities and projects simultaneously
- Experience in delivering post-campaign analysis presentation and reports
- Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
- Experience in revenue recognition systems and processes
- You are commercially aware, detail-oriented, organized, confident, polished, dynamic and communicate exceptionally well
- Very comfortable with spreadsheets, numbers and data analysis
- You are extremely comfortable leading client calls, presentations and conversations
- You are nimble, forward thinking, strategic and comfortable with ambiguity
- You are positive, collaborative and exude leadership qualities
Desired Qualifications
- Experience and knowledge of CRM tools such as Hubspot and Salesforce is a plus
- Experience with designing decks is a plus
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