Senior Account Manager (Client Services)
$70,000–$80,000 year
HybridMiami, Florida, United States or Orlando, Florida, United States
Job Summary
Manage and oversee the delivery of client programs, ensuring alignment with goals and organizational objectives. Build and maintain trust-based relationships by acting as the primary point of contact for strategic discussions. Collaborate with internal teams to ensure timely, high-quality project delivery while identifying upsell or cross-sell opportunities through regular business reviews. Track program status, budgets, and timelines, providing updates to clients and stakeholders. Proactively address challenges to ensure client satisfaction and retention. In office for at least 3 days per week based in New York, Miami, or Orlando.
Required Qualifications
- Ability to work autonomously, build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs
- Strong communication and relationship-building skills
- Proven ability to manage projects and drive results in a client-facing role
- Experience in identifying client growth opportunities and managing client expectations
- Skillful negotiator with experience in conflict resolution
- Ability to manage inter-company relationships and appropriately influence across departments internally to deliver results
- 3+ years of experience in account management, client services, client strategy or project management
- In office for at least 3 days per week based in New York, Miami or Orlando
Desired Qualifications
- Familiarity with sales cycles, with a moderate quota or commission focus preferred
- Experience with HubSpot is preferred
- Demonstrated ability to exceed quotas is preferred
- Marketing experience
- Web development experience
- Public Relations experience
- Project Management Professional (PMP) certification
- Certified ScrumMaster (CSM) certification
- WordPress experience
- Agency experience
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