Senior Account Manager
On-siteBrisbane, Queensland, Australia or Tullamarine, Victoria, Australia
Job Summary
Drive alignment on strategies and priorities with internal enterprise partners and industry partners to accelerate services growth. Deliver incremental growth through repair options development, communicate the industry voice of the customer to internal teams, and support aftermarket NPI program business case development. Establish high-level relationships with business decision makers to identify requirements, develop solutions to improve customer experience, and support go-to-market strategies for material and prioritized areas of focus. This role requires a college degree and 5+ years in Mining/Construction or Aftermarket commercial roles, with 30-40% travel. Based in Melbourne or Brisbane, Australia, with onsite five days a week.
Required Qualifications
- college or university degree
- 5+ years' experience in Mining/Construction or Aftermarket commercial and/or engineering roles
- Travel: 30% to 40%
- Primary location for this position is Australia (Melbourne or Brisbane)
- relocation assistance maybe available
- This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer
- Visa Sponsorship is not available for this position
- This position requires working onsite five days a week
- Caterpillar's values of Integrity, Commitment, Excellence and Teamwork
- Self-starter and team player including willingness to mentor and coach others
Desired Qualifications
- RI Industry commercial experience (prime product or aftermarket)
- Reman product, NPI, and/or operations experience
- Excellent communication and presentation skills
- Ability to build strong relationships with individuals at all levels managing sensitive issues worldwide
- Ability to drive global results through direct and indirect influence
- Experience with aligning on and achieving sales growth (aftermarket) targets
- Experience with introducing new products or services to the global marketplace
- Experience executing cross enterprise projects across the globe
- Strong project management experience and business acumen
- Broad company knowledge with multiple functional or geographical area expertise
- Experience with insight enabling tools such as Jupiter, OLGA, Customer or Fleet 360, etc.
- Knowledge of aftermarket metrics and operational definitions
- Ability to translate data insights into executable actions and strategy development
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