Senior Account Manager
On-siteLondon, England, United Kingdom or Munich, Bavaria, Germany
Job Summary
Own the full sales and account lifecycle for assigned Logistics Service Provider customers across EMEA, managing prospecting, discovery, solution design, proposal, negotiation, and close. Serve as the primary point of contact and trusted advisor to build and deepen executive-level relationships while driving retention, expansion, and measurable business outcomes. Coordinate cross-functional teams to ensure successful implementation and lead executive business reviews presenting ROI metrics. Develop account plans to maximize customer lifetime value, maintain accurate CRM records, and monitor industry trends and regulatory considerations impacting the EMEA region.
Required Qualifications
- 3+ years of B2B account management or enterprise sales experience
- Proven track record of driving retention, expansion, and quota attainment in complex, multi-stakeholder sales cycles
- Strong commercial acumen with the ability to develop business cases and demonstrate measurable ROI
- Excellent relationship management and executive engagement skills
- Comfortable presenting to C-level stakeholders
- Experience coordinating cross-functional teams to deliver enterprise solutions
- Proficiency with CRM systems (e.g., Salesforce) and sales engagement tools
- Bachelor's degree
Desired Qualifications
- Experience with LSPs, carriers, 3PLs, or supply chain/logistics providers
- Familiarity with logistics, supply chain processes, and technologies (e.g., TMS, WMS, EDI)
- Experience selling into EMEA markets and navigating regional/contractual/regulatory differences
- Multilingual skills
- Equivalent experience acceptable to Bachelor's degree
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