Senior Account Executive
HybridTokyo, Tokyo, Japan
Job Summary
Drive net new business acquisition through proactive prospecting and pipeline generation while managing and growing existing accounts to identify cross-sell and up-sell opportunities. Build and execute strategic account plans that balance short-term wins with long-term growth, collaborating with pre-sales and customer success teams to negotiate complex sales opportunities across both new and existing customers. Act as a trusted advisor, guiding prospects on strategic initiatives and ensuring ongoing value realization to foster customer retention. Partner with cross-functional teams to deliver compelling value propositions and bring innovative ideas to customers and internal teams.
Required Qualifications
- Track record of success in selling cloud customer engagement solutions (CCaaS/SaaS) to a diverse customer base
- Proven ability to both acquire new business and expand existing accounts in a complex, consultative sales environment
- Superior active listening skills
- Excellent objection handling and negotiation abilities
- Strong collaboration skills and ability to work effectively with cross-functional teams
- Excellent time management and organizational skills
- Ability to manage multiple opportunities and workstreams simultaneously
- Excellent written and verbal communication skills in Japanese
- Ability to effectively communicate with internal stakeholders and senior customer executives
- Highly persuasive and results-driven
- Resourceful and resilient in overcoming barriers and objections
- Consistent track record of meeting or exceeding sales targets across both new and existing business
- Ability to communicate and present at all levels within customer and prospect organizations
- Ability to communicate and present to Genesys management as required
- Previous business-to-business experience in one or more of the following areas with a documented track record of success: Account Executive experience in verticals such as SP, ISP, IT, Airlines, Real Estate management, Travel Agency, Staffing Agency, Public, Utilities, and Travel & Transportation
- Experience in complex, consultative sales environments
- Multiple sales roles within the software industry
- Experience with cloud or SaaS-based software sales
- Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
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