Senior Account Executive – Customer Success
On-sitePhoenix, Arizona, United States
Job Summary
Own end-to-end account performance including revenue, margin, and growth targets for strategic enterprise accounts in the Phoenix, AZ market. Identify and close new opportunities across projects, retainers, and managed services while leading SOW development, pricing, and contract negotiations. Drive renewals and multi-year engagements aligned to delivery capacity and margin expectations. Ensure successful delivery of engagements by partnering with delivery teams to maintain high-quality execution and client satisfaction. Serve as the primary owner of the client relationship, building strong connections across executive, business, and technical stakeholders to position the organization as a strategic partner. Analyze account performance to identify expansion opportunities and translate delivery insights into new revenue streams.
Required Qualifications
- 5+ years of experience in account management, customer success, or sales roles in enterprise environments
- Proven ability to meet or exceed revenue targets
- Experience managing enterprise clients, preferably in retail or consumer product goods
- Strong understanding of project delivery and commercial construct
- Excellent communication and negotiation skills
- Ability to work cross-functionally in complex environments
- Bachelor's degree or equivalent combination of education and relevant experience
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